I have been going to Hilda exclusively for 2 years now and my experience has honestly been the complete opposite. Hilda is incredibly talented at what she does, and that’s the reason I (and so many others) continue to book with her. Her work speaks for itself — she’s consistent, detail-oriented, and always makes sure you leave feeling confident and taken care of. Every 4 weeks, I show up not only to get my nails done but also enjoy the great conversations we have. And her work is amazing! I bring a new design each time and she executes it flawlessly and sometimes puts her own twist on it! As for booking, yes, she operates directly through text rather than an online system, but I’ve always appreciated the personal touch. She runs her business herself, and while she can get busy (which is usually a sign you’re good at what you do), she has always done her best to communicate and accommodate when possible. While same-day changes aren’t ideal for anyone, life happens to all of us. Hilda is very professional as well as dedicated and I will absolutely continue booking with her and supporting her business.